Lotte City Hotel Guro Seoul: Complete Guide to Rooms, Amenities & Facilities for Travelers

Complete guide to Lotte City Hotel Guro in Seoul, covering rooms, facilities, check-in & check-out procedures, and useful tips for travelers.

Contents

Lotte City Hotel Guro: Basic Information

A nighttime photo of the exterior view of the Lotte City Hotel Guro building. (Image source: Official website of Lotte City Hotels.)

Hotel Name	Lotte City Hotel Guro
Star Rating	⭐️⭐️⭐️ • KTA 3-Star Certification Period: July 14, 2024 – July 13, 2027
Hotel Address	300, Digital-ro, Guro-gu, Seoul, South Korea
Main Phone Number	+82-2-6210-1000
Standard Check-In Time	15:00
Standard Check-Out Time	11:00 am
Parking Lot	• Underground parking available. • One vehicle per room is allowed for free self-parking during the stay. • After parking, please provide your license plate number at the front desk during check-in. • Guests can freely enter and exit the property until midnight on the day of checkout.
Breakfast restaurant	✔️
Club lounge (Executive Lounge, Happy Hour, Evening hors d'oeuvres)	❌
Fitness center	✔️
Swimming pool	❌
Sauna	❌
Pets	❌

Guro Digital Complex, located across Guro-dong in Seoul’s Guro District and Gasan-dong in Geumcheon District, is South Korea’s first national industrial complex, covering approximately 580,000 square meters (1.92 million ㎡). It began in the 1960s and 1970s as an export-oriented industrial zone focused on textiles and garment manufacturing. By the 1970s and 1980s, it became a hub for petrochemical, machinery, and electronics industries, driving Korea’s economic growth. Since the 2000s, it has transformed into a high-tech and venture-focused digital industrial complex, emerging as the largest IT cluster in the country. Today, over 13,000 companies and more than 240,000 workers operate here, including a mix of manufacturing, IT, and venture enterprises. The complex is conveniently accessible via Guro Digital Complex Station on Subway Line 2 and is divided into Guro-dong (Complex 1) and Gasan-dong (Complexes 2 and 3). Complex 2 is home to fashion industry companies, while Complex 3 hosts many IT and knowledge-service firms. Guro Digital Complex remains a key driver of economic and industrial development in southwest Seoul.

Within this district, G-Valley Biz Plaza, a mixed-use building completed in 2014, spans 4 basement levels and 20 floors above ground, offering 716 parking spaces. With a total floor area of approximately 99,000 square meters, it is a prime-class, large-scale office building. Major tenants include Netmarble (game development and publishing), KT (telecommunications), Lotte Hotel (Lotte City Hotel Guro), and GS Retail (distribution and convenience stores). G-Valley Biz Plaza is owned by Aegis Asset Management, which acquired it through a share deal for KRW 416 billion in March 2025, with Singapore’s GIC participating as an equity investor.

Lotte City Hotel Guro, occupying the hotel wing of G-Valley Biz Plaza, opened on July 23, 2014. The hotel has 4 basement levels and 20 floors above ground, with 287 guest rooms, and is just a 7-minute walk from Guro Digital Complex Station, ensuring excellent transportation access. Rooms are categorized as Standard Rooms (26㎡), Superior Rooms (28㎡), and Superior Suites (58㎡). Depending on the room type, guests can choose from Double, Twin, or Family Twin bed configurations, and all rooms offer city views.

Lotte City Hotel Guro: Floor Guide

Floor	Facilities
5-20	Guest Rooms
4	• Fitness Center • Coin Laundry • Emerald Room(Banquet Hall)
3	• C'cafe • Terrace • Pearl Room(Banquet Hall)
1	• Lobby • Front Desk • Money Exchange • Business Corner
B2-B4	Parking

Lotte City Hotel Guro: Room Type Guide

Photos comparing the Superior and Suite rooms at Lotte City Hotel Guro, including bed types. (Image source: Official website of Lotte City Hotels.)

Type	Size	🛏️	🛁	View
Superior Suite	53㎡	1 Double Bed / 2 Single Bed	✔️	City View
Superior	28㎡	1 Double Bed / 2 Single Bed / 1 Double Adjustable Bed (Adjustable Bed)	Bathtub / Shower Booth	City View
Standard	26㎡	1 Double Bed / 2 Single Bed / 1 Double Bed + 1 Single Bed	Bathtub / Shower Booth	City View

Lotte City Hotel Guro: Facilities Guide

A photo of the ice and water dispenser at Lotte City Hotel Guro.

A daytime photo of the Business Corner at Lotte City Hotel Guro.

A daytime photo of the Fitness Center at Lotte City Hotel Guro. (Image source: Official website of Lotte City Hotels.)

A photo of the coin laundry room at Lotte City Hotel Guro.

A photo of the vending machine at Lotte City Hotel Guro. (Image source: Official website of Lotte City Hotels.)

Facilities	Location
Ice for drinking	• The guest room floors, from the 5th to the 20th, each have an ice and water dispenser located next to Room 20. Guests can access both chilled and hot water, as well as ice for consumption. • Please bring the mini ice bucket provided in your room. • Available for use 24 hours a day.
Microwave	• On the 4th floor, inside the coin laundry room, a microwave is available for guest use. • Available for use 24 hours a day.
Business corner	• On the 1st floor, to the right of the main entrance, there are 2 PCs and 1 printer available. • Scanner available for use. (Free of charge) • The printer charges 200 KRW per page, payable at the 1st-floor front desk. • The business corner is available 24/7 for use.
Fitness center	• The fitness center is located on the 4th floor and operates from 6:00 AM to 10:00 PM. • Guests must present their room key card to access the facility. • Workout clothes, socks, and athletic shoes are not provided, so please bring your own and change in your room before use.
Self-service Laundry	• The coin laundry room is located on the 4th floor and is open 24 hours. • The washing machine and dryer each cost 5,000 KRW per cycle, and detergent is available for 1,000 KRW per pack. • An iron and ironing board are provided inside the laundry room for complimentary use.
Vending machine	• A vending machine is installed near the rear entrance on the 1st floor. • It sells drinks, snacks, toothbrush and toothpaste sets, and razors. Payment is available by credit card only.
Smoking Room	• 4th Floor Outdoor Terrace. • Available for use 24 hours a day.

Lotte City Hotel Guro: Check-In Guide

Photo of a guest checking in at the front desk in the lobby of Lotte City Hotel Guro.

1. Location of Check-In: Check-in and check-out are available at the front desk, located in the lobby on the 1st floor.

2. Check-In Time: Standard check-in begins at 3:00 PM.

3. Required Documents: Present a valid photo ID (passport for international guests) and your reservation confirmation.

4. Assignment: Rooms are typically assigned by the front desk based on your reservation type, check-in time, and guest preferences (e.g., high floor, city view, non-smoking).
• Note: Once your room is assigned, the front desk will carefully review your printed reservation details, including guest information, room type, stay dates, and any packages or promotions applied. You will also receive guidance on hotel policies and procedures and be asked to sign a consent form confirming your agreement to the hotel’s terms of stay and its 100% non-smoking room policy. Occasionally, temporary inconveniences may occur due to events, filming, or maintenance, so to avoid or minimize any disruption during your stay, it is recommended to listen carefully to the front desk staff’s instructions and follow their guidance.

5. Parking Registration:
• Guests with vehicles can register 1 car per room for free parking during their stay.
• Show your license plate number to the front desk upon check-in.
• Note: The hotel does not provide alternative parking if the underground lot is full.

6. Signing the consent form: After signing the consent form, you proceed with payment for the room. You can pay using the credit or debit card you provided earlier, a different card, a company or corporate card for business purposes, or cash. Regardless of the payment method, a receipt will always be issued. Once payment is complete, your passport and credit/debit card will be returned to you.
• If you’ve already prepaid through a third-party app such as Agoda, HotelsCombined, or Hotels.com, you can receive your room key immediately upon signing the consent form.

7. Key Collection: Receive your room key card after completing the check-in process.

8. Requesting in-room amenities: If you have additional requests such as setting up a humidifier, installing an air purifier, arranging a baby crib, or attaching a baby guard (bed rail), make sure to request them with the front desk staff during the check-in process.
• If you didn’t mention certain requests during check-in, you can use the in-room phone to dial 0 and make your request over the call. However, please note that if the requested items are out of stock at that time, they may not be available for delivery or installation.

9. Additional Services:
• The 9th floor lobby also features a business corner, fitness center, self-laundry, and lounge seating for relaxation.
• Staff can assist with concierge requests, local directions, or hotel facility guidance.

💡 Pro Tip: After completing check-in, you can take the elevator to your room. When tagging your key card, make sure to use only one card at a time—if multiple cards are stacked together in the card holder, the scanner may not recognize them properly. Also, note that RFID-issued key cards can occasionally malfunction if stored together with your smartphone. In such cases, simply visit the front desk to request a reissue of your key card.

Lotte City Hotel Guro: Check-Out Guide

Photo of a guest inserting a room key card into the Express Checkout box at Lotte City Hotel Guro.

1. Check-Out Time: The official check-out time is 11:00 a.m.
• This time doesn’t mean you have to be out of the room exactly at 11, but rather that you must reach the front desk by then to complete the check-out process — returning your room key card and formally notifying the hotel of your departure.

2. Late Check-Out Policy: The late check-out policy is as follows: a 30% surcharge of the regular room rate applies for check-outs until 3:00 PM, 50% for check-outs until 5:00 PM, and 100% for check-outs after 5:00 PM.
• Advance reservation is required, and same-day requests may not be available depending on room occupancy.

3. Location of Check-Out: Check-in and check-out are available at the front desk, located in the lobby on the 1st floor.

4. Check for any additional charges:
• Check-out involves clearing all personal belongings from the room and proceeding to the front desk on the 1st floor to return the room key(s) initially issued, along with any other rented items. If there are any additional charges, payment is settled at this time.
• Return your key card to the front desk staff, who will verify your room number and confirm any additional charges such as minibar use, restaurant bills, or late check-out fees.
• If your stay was prepaid through third-party platforms like Agoda, Hotels.com, or Booking.com, the staff will simply confirm your reservation details without any additional payment required. For bookings made directly through the LOTTE Hotels website or on-site, any remaining balance can be settled by credit card, corporate card, or cash, with a printed receipt provided for your records.

5. Express Check-Out: If you require an early morning check-out, you can notify the front desk the night before to arrange an express check-out. In this case, the hotel will email or print your invoice in advance so you can simply drop your key card in the express box.

6. Mobile check-out: available
• You can complete mobile check-out by scanning the QR code provided on the check-in information sheet or by accessing the link sent by the hotel.
• When using mobile check-out, please leave your room key card on the table before leaving the room.

7. Luggage Storage Service: If requested at the front desk, we can store your luggage after check-out.

💡 Pro Tip: Weekends and Mondays tend to be peak check-out times (especially between 10:00 AM and 11:00 PM). To avoid long elevator waits and front desk lines, plan to check out a little earlier—around 09:30 AM—for a smoother departure.

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